General Terms of Sale

INTRODUCTION

This webpage contains the general terms of use and general terms of sale of IPAZIA H.E.I. LTD – VAT C104062. IPAZIA H.E.I. LTD sells its products (physical and/or digital) and provides its Services through its websites and sales pages containing purchase offers.

The general terms of use describe the rules and legal regulations you must comply with when using this website. If you use this website, we recommend that you carefully read the following general terms of use.

The general terms of sale, on the other hand, contain the rules and clauses of the sales contract that you will enter into with the company: IPAZIA H.E.I. LTD – VAT C104062. If you decide to purchase any of the products (physical and/or digital) or services available on this site, you will enter into a sales contract with the company: IPAZIA H.E.I. LTD – VAT C104062. Therefore, we recommend that you carefully read the general terms of sale. Additionally, if you haven’t already done so, we invite you to review the Privacy and Cookie Policy to understand how your personal data is collected and processed.

GLOSSARY

PROVIDER

Within this document, the term “provider company” identifies the company that provides and publishes, through its legal representative, employees, or collaborators, content, both online and offline, on marketing, digital marketing, and business.

USER

Within this document, the term “user” identifies any individual or natural person who visits and uses the websites owned by IPAZIA H.E.I. LTD.

CONTENT OR CONTENTS

Within this document, the terms “content” or “contents” identify all textual, audio, video, or other technological format content, both free and paid, that has been created, marketed, and sold by IPAZIA H.E.I. LTD, or its content providers.

SELLER

Within this document, the term “seller” identifies IPAZIA H.E.I. LTD, which sells products and services, both online and offline, related to marketing, digital marketing, and business.

BUYER

Within this document, the term “buyer” identifies any entity, whether a natural person or legal entity, who purchases physical or digital products, physical or digital services, participation in physical or digital events, sold by IPAZIA H.E.I. LTD.

PARTICIPANT

Within this document, the term “participant” identifies any entity, whether a natural person or legal entity, who purchases participation in physical or digital events sold by IPAZIA H.E.I. LTD.

PRODUCT OR PRODUCTS

Within this document, the terms “product” or “products” identify all products (physical and/or digital), services (physical and/or digital), event participation tickets (physical or digital) that have been created, marketed, and sold by IPAZIA H.E.I. LTD, or its product suppliers. If you use this website, you will assume the role of “user,” and therefore we recommend that you carefully read this paragraph.

GENERAL TERMS OF USE

By using this website owned by IPAZIA H.E.I. LTD and navigating within it, you fully accept these General Terms of Use.

COPYRIGHT AND CONTENT RIGHTS

All content present or made available through this site by IPAZIA H.E.I. LTD in the form of texts, graphics, logos, icon buttons, images, audio files, digital downloads, data collections, and software, is the property of IPAZIA H.E.I. LTD or its content providers and is protected by Italian laws and international laws regarding copyright and database rights.

It is not permitted to systematically extract and/or reuse parts of the content present on the website owned by IPAZIA H.E.I. LTD without the express written consent of IPAZIA H.E.I. LTD. In particular, it is not permitted to use data mining, robots, or similar data acquisition or extraction devices to extract (once or multiple times) data present on the web pages. It is not permitted to reuse any substantial part of any content from websites owned by IPAZIA H.E.I. LTD without express written consent from IPAZIA H.E.I. LTD. You may not create and/or publish your own database that reproduces substantial parts (e.g., content, product lists, video courses) of the content published by IPAZIA H.E.I. LTD without the express written consent of IPAZIA H.E.I. LTD.

TRADEMARKS

The graphic material, images, videos, logos, page headers, icon buttons, fonts, and trademarks published by IPAZIA H.E.I. LTD are trademarks or distinctive signs exclusively owned by IPAZIA H.E.I. LTD. The trademarks and distinctive signs of IPAZIA H.E.I. LTD cannot be used by third-party users without the express consent of IPAZIA H.E.I. LTD.

Outside of the cases described above, it is strictly forbidden to reproduce trademarks or logos of IPAZIA H.E.I. LTD in a way that could generate confusion among customers or in any way that could denigrate or discredit IPAZIA H.E.I. LTD. All other trademarks not owned by IPAZIA H.E.I. LTD that appear on any of IPAZIA H.E.I. LTD’s sites are the property of their respective owners, who may or may not be linked, connected, or bound by a sponsorship agreement with IPAZIA H.E.I. LTD.

PROHIBITION OF REPRODUCTION

It is not possible to reproduce, duplicate, copy, sell, use for any commercial purpose, in whole or in part, the content present on IPAZIA H.E.I. LTD’s sites without written consent from IPAZIA H.E.I. LTD. It is not possible to use editing, framing, cropping, or framing techniques to wrongfully appropriate any trademark, logo, or other information owned by IPAZIA H.E.I. LTD (including images, text, page settings, or other content) without the express written consent of IPAZIA H.E.I. LTD. It is not possible to use any meta tags or other “hidden text” using the name or trademarks of IPAZIA H.E.I. LTD without the express written consent of IPAZIA H.E.I. LTD. Violation of these General Terms of Use or Terms of Service will result in monetary penalties.

The course participant, responsible for maintaining and keeping secret their assigned credentials and holder of a personal and non-transferable right to access the reserved area, commits to not allowing third parties to use and/or view the services in any way, refraining from any act that would violate IPAZIA H.E.I. LTD’s exclusive rights and property. The course participant declares to indemnify and hold IPAZIA H.E.I. LTD harmless from any claim and/or demand arising from third-party use and/or abuse.

In case of violation of the aforementioned obligations, the contract shall be considered terminated by law and IPAZIA H.E.I. LTD will be free to take legal action to protect any disregarded right, including compensation for damages suffered. Furthermore, if a security problem or unauthorized use is deemed to exist or is highly probable, IPAZIA H.E.I. LTD may suspend the use of credentials assigned to the participant.

INTELLECTUAL PROPERTY RIGHTS VIOLATIONS

IPAZIA H.E.I. LTD respects the intellectual property rights of third parties. If you believe your intellectual property rights have been used in a way that could give rise to possible violations, you can report the incident by sending an email to the following address: info@ipazia-hei.com

LIABILITY

IPAZIA H.E.I. LTD ensures that access to its digital content and services is provided without interruption and that transmissions occur without errors. However, due to the nature of the Internet, uninterrupted access and error-free transmission cannot be guaranteed. Additionally, your access to content or services offered by IPAZIA H.E.I. LTD may also be occasionally suspended or limited to allow for repair work, maintenance, or the introduction of new activities or services. IPAZIA H.E.I. LTD commits to limiting the frequency and duration of these suspensions and limitations.

The information present in the contents of this site is of a general nature and may not be suitable for your work, financial, and/or business situation. The content published on IPAZIA H.E.I. LTD’s websites has a purely educational and informative function and does not constitute consultancy information. Therefore, IPAZIA H.E.I. LTD is not responsible for the results you will obtain from applying the information present in the contents of this site.

In any case, IPAZIA H.E.I. LTD is not responsible for:

  • violations of these general terms of use committed by third parties who are not bound by a collaboration contract with IPAZIA H.E.I. LTD;
  • the economic and/or business results that the user may obtain from applying the information present in the contents of this site;
  • the application of monetary penalties by public entities or third parties against a user of this site that may derive from the use of information present in the contents of this site;
  • the application of administrative sanctions by public entities or third parties against a user of this site that may derive from the use of information present in the contents of this site;
  • any loss of commercial opportunity (including lost profits, revenue, contracts, presumed savings, data, goodwill, or unnecessarily incurred expenses) suffered by a user of this site that may derive from the use of information present in the contents of this site;
  • any other indirect or consequential loss that may derive from reading, applying the information present in the contents of this site.

IPAZIA H.E.I. LTD is not responsible for any delay or non-fulfillment of obligations provided for in these general terms if the delay or non-fulfillment derives from chance or force majeure.

APPLICABLE LAW AND JURISDICTION

These General Terms of Use are governed by and must be interpreted according to the laws of the Italian State. If you would like to receive further clarification on the general terms of use of this site, we invite you to write your request to the following email address: info@ipazia-hei.com

MODIFICATIONS TO THE SERVICE OR VARIATIONS TO THE TERMS

We reserve the right to modify these General Terms of Use at any time to offer new products or services or to comply with new legal and regulatory provisions. If any provision of these terms is deemed invalid, void, or unenforceable for any reason, such condition will not affect the validity and effectiveness of the other provisions.

WAIVER

In the event that the user fails to comply with these General Terms of Use, becoming non-compliant, IPAZIA H.E.I. LTD’s failure to exercise its right to act against the transgressor does not represent a waiver to act for the violation of obligations assumed by the transgressor.

MINORS

This site does not sell products or services to individuals under 18 years of age. In the event that products or services intended for minors are made available to the public, it is understood that the purchase must be made with the consent of a person exercising parental responsibility for the minor. In the absence of such consent from the person exercising parental responsibility, it will not be possible to conclude the contract.

CONTACTS

This site is owned by IPAZIA H.E.I. LTD and is managed by IPAZIA H.E.I. LTD itself. The general terms of use can be consulted on this site and on other sites owned by IPAZIA H.E.I. LTD. If you decide to purchase one of the products (physical and/or digital) or one of the services present on this site, you will assume the role of “buyer,” therefore we recommend that you carefully read our general terms of sale.

GENERAL TERMS OF SALE

These general terms of sale govern the sale of products and services provided through this site. In this case, IPAZIA H.E.I. LTD will assume the role of seller. We invite you to carefully read these General Terms of Sale before purchasing any product or service sold on this site. When making any purchase, at checkout, you will need to check a box declaring that you have read and approved these General Terms of Sale. Checking the box containing the link to these “General Terms of Sale” constitutes proof of your reading and approval of the document.

1. OUR CONTRACT

The sales pages containing descriptions of products and services created by IPAZIA H.E.I. LTD constitute an invitation to purchase. If you wish to buy one or more products or services, or participation in an event, you can select your choice by adding it to the shopping cart. Once you have selected all the items you intend to purchase, you can close your cart and submit the order. At this point, you will see a summary page of the products you selected, their price, and delivery methods (if applicable); the summary page is defined as “order.” Your order will then be considered as your contractual purchase proposal directed to IPAZIA H.E.I. LTD for products (physical and/or digital), services (physical and/or digital), event participation tickets. The contractual purchase proposal will be configured individually for each product purchased and not cumulatively for all selected products. This means that if you give up purchasing one of the products you selected, the purchase proposal made for the other products will be fully valid and effective. The sales contract with IPAZIA H.E.I. LTD will only be concluded when we send you a separate email summarizing your purchase proposal that will also contain:

  • For physical products: information about the purchased product, shipping methods; later you will receive an email communicating the expected delivery date;
  • For digital products: information about the purchased product, methods of using the digital product, and the expected access date;
  • For tickets to physical and/or digital events: information about the purchased product and the event date.

The right of withdrawal from these “General terms of sale” is still safeguarded and effective. The exercise of the right of withdrawal will be extensively regulated in the following articles. As a buyer, if you request the issuance of an invoice, you agree to receive it in electronic format. As a buyer, if you do not request the issuance of an invoice, you will receive a purchase receipt via email.

TRAINING EVENTS, ONLINE COURSES, WORKSHOPS AND SEMINARS

IPAZIA H.E.I. LTD reserves the right to modify the dates and venues of meetings with at least 7 days’ notice. Any changes will be promptly communicated on the website and via email. In case of a date change, those who have registered will have the choice to cancel or confirm their participation. In case of cancellation, the entire fee will be refunded. The contract is not transferable to third parties.

Absence or withdrawal from events does not entail any type of refund or relief. The right of withdrawal may be exercised as specified in the “general conditions,” if the customer is not satisfied or if expectations have not been met. The client/person who has registered accepts to be solely responsible for any effects resulting from listening to the educational content and/or applying the techniques presented. The training events exist only for educational purposes, as well as for personal improvement. The use of techniques explained in the training programs depends on the individual, and therefore IPAZIA H.E.I. LTD cannot be held responsible in any way for the results. The client/person who registers agrees to be fully aware and responsible for the decisions made by applying the techniques explained in the products promoted here or on the pages referred to for further information, and will not have any right to claim any type of compensation for damages or anything else from the author(s) of the content of the training events, or the company that owns them and/or any of its shareholders, directors, employees, affiliates or the person who owns the domain name.

All written, video and audio content, all downloads, graphic designs, technology used, copyrights and products used online or in person are the exclusive property of IPAZIA H.E.I. LTD and are protected by the laws of Malta and international copyright law, and their reproduction is strictly prohibited without the prior written consent of IPAZIA H.E.I. LTD itself. The graphics, logos, page headers, icons, fonts and service marks included or made available through any of the IPAZIA H.E.I. LTD Products/Services are trademarks or distinctive symbols of IPAZIA H.E.I. LTD. The trademarks and distinctive symbols of IPAZIA H.E.I. LTD may not be used without the prior written consent of IPAZIA H.E.I. LTD itself.

The owners, creators and distributors of the aforementioned training events cannot be held responsible for any direct or indirect damage resulting from the user’s incompetence and/or negligence in the use and/or exposure of the products offered, with the express exclusion of any refund by the seller.

We do not sell products and/or services to minors. We sell editorial products and services that also interest minors but can only be purchased by adults. If the participant is under 18 years old, they can use IPAZIA H.E.I. LTD services only with the authorization of a parent or guardian.

Specific general conditions
Training events, workshops and seminars

For registration to events, workshops and seminars, you must give authorization for the processing of your image for normal work activities.

Online courses

IPAZIA H.E.I. LTD assumes no responsibility for errors, interruptions, defects, missing lines or any other reason attributable to the user’s diligence.

Subscription products

If you purchase access to our subscription products, you can:

  • view the content present on the platform from multiple devices, but not simultaneously;
  • view the content present on the platform for a maximum duration of 8 hours per day.

Accessing the platform with multiple devices connected simultaneously will result in the account being blocked. Viewing the content for a period exceeding 8 hours per day will result in a preventive block being applied to the account.

After 24 hours have passed since the block was applied to the account, you can try to request the removal of the block by sending an email to the following address: info@ipazia-hei.com Subsequently, IPAZIA H.E.I. LTD will evaluate the behavior of the account owner to verify if the content is consumed in good faith, and based on the outcome of the verification, will decide whether to maintain or remove the block.

YOUR ACCOUNT

If you use IPAZIA H.E.I. LTD services, you are required to keep your account and password confidential and to control access to your computer and devices, and you agree, to the extent permitted by applicable laws, to be held responsible for all activities that may occur with your account and password. You agree to take all necessary precautions to ensure that your password remains secure and confidential, and you agree to inform us immediately if you have reason to believe that a third party is aware of your password, or if your password is, or is likely to be, used in an unauthorized manner.

You may not use these Services to: (i) cause, or allow to cause, interruptions, damage or malfunctions to the Services themselves or their capabilities, or (ii) for fraudulent purposes, or otherwise to commit illegal activities, or (iii) cause disturbance, damage or apprehension.

We reserve the right to prevent access to the site and/or IPAZIA H.E.I. LTD Services, to suspend or close an account, to remove or modify the contents of our website at our discretion, in case of violation of legal provisions, these General Conditions, or guidelines or any applicable policy.

PARTICIPATION IN EVENTS AND PAYMENT RULES

If you purchase a ticket for participation in a physical event organized by IPAZIA H.E.I. LTD:

  • you authorize IPAZIA H.E.I. LTD to use, including for commercial purposes, your image reproduced in photos or videos during the event;
  • you declare that the recordings made during the event (audio, video and images) that portray you will be the exclusive property of IPAZIA H.E.I. LTD; the latter may use the recordings made during the event (audio, video and images) to create physical products or digital products (such as DVDs or video courses) and to exploit the related commercial rights of marketing and resale;
  • you waive the commercial rights arising from the recordings made during the event (audio, video, images, content, words or speeches) that portray you, with the consequence that you cannot request economic compensation for the exploitation of the commercial rights of the recordings made during the event (audio, video, images, content, words or speeches);
  • you authorize IPAZIA H.E.I. LTD to make technical modifications (such as video editing and photo retouching) or modifications to your image reproduced in photos and videos;
  • you make yourself available to sign any other necessary documents/releases for entry on site;
  • you authorize the use of the payment method you will indicate for the payment of the amount indicated as the price for the purchase of the product or for participation in the selected event, with the methods indicated on the site itself.

The Participant declares to be aware:

  • of having joined the national event organized by IPAZIA H.E.I. LTD at the indicated location;
  • that the duration of the event will be indicated on the site and will be focused on the system of strategies and processes that the organizers use to launch their online businesses;
  • that this method has also worked on their clients and partners in very different industries;
  • that various successful digital entrepreneurs will be brought to the event who will recount the application of the method to their businesses in a practical and tangible manner;

The Participant declares and guarantees:

  • a) to be a consumer and/or user according to the provisions of Art. 3 of the Consumer Code;
  • b) to be of legal age;
  • c) that the data provided by them, including in the registration form above, are correct and truthful.

In the event that a hypothesis, however motivated, voluntary or not, of impediment to participation in one or more days of the Event arises, unless otherwise indicated on the event site, the Participant cannot be replaced by third parties, nor request refunds of any kind of the already paid registration fee.

By filling in the appropriate space on the site, you authorize IPAZIA H.E.I. LTD to use your credit card, or another card issued in replacement of it, and to charge your current account in favor of IPAZIA H.E.I. LTD for the total amount indicated as cost. The procedure takes place through a protected connection directly linked to the Bank, owner and manager of the “online” payment service, to which IPAZIA H.E.I. LTD cannot access.

In the case of installment payment, you agree to pay the amount indicated as the price, with recurring payments for the amounts indicated at the time of purchase up to the purchase price, which will be charged using the same payment method indicated at the time of purchase. In case of the customer’s failure to pay the purchase price, you will be required to return what was purchased, with the installments of the price already paid by the customer remaining in favor of the Seller as compensation.

RIGHT OF WITHDRAWAL, EXCEPTIONS AND RETURN POLICIES

If you purchase a physical product, you have the right to withdraw from the order placed, without having to provide any reason, within 14 days from the day you received the ordered product or from the conclusion of the contract.

To exercise the right of withdrawal, it is necessary that the relative communication be sent before the expiry of the 14-day period and that the product be returned to IPAZIA H.E.I. LTD.

If you purchase a digital product (video course, audio course, ebook, etc.), you have the right to withdraw from the order placed, without having to provide any reason, within 30 days from the day you received the ordered product or from the conclusion of the contract, except for subscription products, which do not provide for a refund.

To exercise the right of withdrawal, it is necessary that the relative communication be sent before the expiry of the 30-day period; subsequently, IPAZIA H.E.I. LTD will disable the account and access passwords to the product.

You must communicate to IPAZIA H.E.I. LTD the exercise of the right of withdrawal by sending an email to the following address: info@ipazia-hei.com

RETURN CONDITIONS

If you are not satisfied with the products you have ordered, you can return them free of charge within 14 days from the date on the fiscal receipt and obtain a refund for your order.

Products must be returned in the same condition in which they were delivered, not damaged and, therefore, resalable. Returned products must not have been used or damaged. We therefore recommend that you carefully try the products received. Returns that do not meet the above requirements may not be accepted and refunded, at the discretion of IPAZIA H.E.I. LTD.

We do not offer product exchanges, but you can return your order, request a refund and place a new order. Your original order will be refunded as soon as the product is received, and you can place another one immediately after or at any time you want.

Shipping costs are not refundable.

Customers returning a product from a country outside the European Union are responsible for all import taxes, customs duties and local taxes necessary to return the goods.

Be careful and make sure to take care of these amounts in advance; IPAZIA H.E.I. LTD will not accept returns accompanied by unpaid customs or import taxes.

HOW TO MAKE A RETURN

If you don’t like the purchased product or have had a change of mind about the purchase, you can request a return within and no later than 14 days from the date on the fiscal receipt.

The shipping costs for making the return are:

  • at the customer’s expense in case of a change of mind;
  • at our expense in case of damaged product / not conforming to what is described on the sales page.

To make a return, proceed as follows:

  1. Send us an email at info@ipazia-hei.com indicating the order number, the reason for requesting the return and attaching photos of the product. The latter must indeed be in optimal condition for the return request to be approved (it must not have been used, damaged or altered from how it was received).
  2. We will agree together on a day and a pickup address.
  3. We will indicate the courier who will come to collect the package and provide you with an identification code for the pickup.
  4. It will NOT be necessary to affix any label to the outside of the package and you will not have to fill out any form: the courier will have already received instructions from our warehouse and it will be sufficient to return the product to him inside its packaging.

Once the product returns to the warehouse and we have verified its condition, we will proceed with the refund of the product, deducting from the amount the shipping costs at the customer’s expense (in case of a change of mind).

REFUNDS

Refund times range from 5 to 15 working days starting from the moment of receipt and acceptance of the return in the warehouse. Refund times may vary depending on the payment method used.

Upon arrival of the goods at our warehouse, we will check the condition and quality of the products and, if they comply with the return conditions, we will proceed with the refund.

The refund for products delivered in live/webinar mode and offline events, as they are considered of a recreational nature, is regulated by Article 59 of the Consumer Code, subject to any special sales conditions established in the commercial proposal. In case of cancellation/postponement, the acceptance of services and/or products offered as an alternative and/or in addition to the purchased service will automatically void the right to a refund.

You will receive the refund on the same payment method you used to place your order.

For orders placed to a country outside the European Union, all import taxes, customs duties and related local taxes are the responsibility of the customer and are not refundable. Similarly, all customs, import or local taxes of non-EU member countries necessary to make the return are the responsibility of the customer and are not refundable.

Shipping costs are not refundable.

IPAZIA H.E.I. LTD will refund shipping costs only in case of error or product sent damaged on our part.

EFFECTS OF EXERCISING THE RIGHT OF WITHDRAWAL

After exercising the right of withdrawal, IPAZIA H.E.I. LTD will return all payments received in relation to the product for which you have exercised the right of withdrawal (including any shipping costs).

IPAZIA H.E.I. LTD will make the refund using the same payment method you used to place the order, unless you have expressly agreed otherwise. In any case, you will not incur any costs as a consequence of such refund.

IPAZIA H.E.I. LTD will have the right to withhold the refund until it receives the product or until you have provided proof of having returned it to IPAZIA H.E.I. LTD.

You will have to bear the direct costs for returning the products.

In case of alteration and/or manipulation of the product, you may be held responsible for the decrease in value of the good you are returning.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply in case of:

  • service contracts after the complete provision of the service provided by IPAZIA H.E.I. LTD or by other companies controlled by IPAZIA H.E.I. LTD, if you have expressly authorized the execution of the service (such authorization will result in the loss of the right of withdrawal once the service is completed).

PRICES AND AVAILABILITY

Information on product availability and the opening or closing of sales is listed on the presentation page of each product.

In addition to the information provided on that page, IPAZIA H.E.I. LTD is unable to give more precise indications regarding future availability or future opening or closing of sales.

In the event that discounts, prizes, or vouchers of any kind and/or nature are applied to products marketed by IPAZIA H.E.I. LTD, VAT will not be applied to the sale price pursuant to Article 15, paragraph 1 no. 2 of DPR 633/72.

PRODUCT WARRANTIES AND LIMITATIONS OF LIABILITY

The product warranty policy of IPAZIA H.E.I. LTD varies depending on whether the buyer is a “consumer” or a “professional” according to Directive 1999/44/EC concerning “certain aspects of the sale of consumer goods and associated guarantees.”

If you purchase a product from IPAZIA H.E.I. LTD as a “consumer,” you benefit from the legal warranty of conformity that the seller is legally obliged to provide on every sold good (“Legal Warranty”).

The Legal Warranty – which is the responsibility of IPAZIA H.E.I. LTD as the seller – ensures that the buyer receives goods free from conformity defects with respect to the sales contract.

If you wish to apply the Legal Warranty, you are entitled to have the conformity of the goods restored free of charge through repair or replacement, or, if this is not possible, to a reduction in the purchase price or the termination of the contract.

IPAZIA H.E.I. LTD is liable for conformity defects if they manifest within two years from the date of delivery of the goods. However, you are required to report the conformity defect within two months of its discovery.

If you, as the buyer, detect a conformity defect in products purchased from IPAZIA H.E.I. LTD during the validity period of the Legal Warranty, please contact us at the following address: info@ipazia-hei.com

To the extent permitted by law, IPAZIA H.E.I. LTD disclaims any liability if the delivered product does not comply with the legislation of the country of delivery other than Malta.

IPAZIA H.E.I. LTD will not be liable for delays in the delivery of the purchased product due to stock shortages at external collaborators (such as suppliers, publishers, manufacturers, developers, etc.).

PROHIBITED CONDUCT

It is not permitted to reproduce, duplicate, copy, sell, or use for any commercial purpose, in whole or in part, the products sold by IPAZIA H.E.I. LTD without the written consent of IPAZIA H.E.I. LTD.

If you purchase a digital product (video course, audio course, ebook, etc.), it is strictly prohibited to download or record the content of the product.

Downloading or recording the purchased product constitutes a violation of copyright laws and authorizes the selling company to impose a penalty of €25,000.00 on the violator.

It is not permitted to use editing, framing, cropping, or framing techniques to improperly appropriate any trademark, logo, or other proprietary information of IPAZIA H.E.I. LTD (including images, text, page settings, or other content) present in the products sold by IPAZIA H.E.I. LTD, without the express written consent of the seller.

PURCHASING GROUPS

It is strictly prohibited to create purchasing groups of users who collectively purchase one or more products or services sold by IPAZIA H.E.I. LTD without written authorization in a specific commercial agreement.

The prohibition mentioned in the previous point (prohibition of creating purchasing groups) also applies if the purchasing group is formed through applications and/or software, and/or external websites (such as the website: “togetherprice.com” or similar).

PENALTIES FOR VIOLATION

In the event of a violation of the general sales conditions indicated in this document, which is a direct consequence of an action committed by a buyer’s account, computer and economic penalties will be applied.

For the purposes of this document, violations of the general sales conditions committed by a specific account are presumed to be the sole responsibility of the account owner, unless the account owner can demonstrate in writing that the violation was not committed by the account owner.

For the purposes of this document, to demonstrate that the unlawful conduct was not committed by the account owner, the user must produce written documents proving the report of unlawful acts to public authorities (report to the competent Public Prosecutor’s Office; report to the Postal Police; etc.).

For each violation of the general sales conditions committed by a user or buyer, IPAZIA H.E.I. LTD may suspend the account from which the violation originated, applying a “ban” (i.e., restrictive measures that prevent access) and preventing the use of purchased content.

After applying the “ban,” IPAZIA H.E.I. LTD will notify the account owner of the violation committed via email, granting them a period of 7 days to demonstrate any non-involvement in the facts that led to the violation.

After the 7-day period, without receiving a response from the account owner, IPAZIA H.E.I. LTD will make the applied penalty permanent.

In the event of no response from the suspected account owner, or if the explanations provided by the account owner are deemed incorrect or assert circumstances not proven by documentation, IPAZIA H.E.I. LTD may apply a temporary “ban” pending further clarifications provided by the account owner.

It is understood that the “ban” mentioned in the previous paragraph may become permanent in the event of no response from the account owner and/or if the explanations provided by the account owner are deemed incorrect or assert circumstances not proven by documentation.

After applying the penalty, IPAZIA H.E.I. LTD will retain the amount paid by the buyer for the purchase of the product, as partial compensation for the violation of the general sales conditions, without prejudice to the right to claim compensation for greater financial damage suffered due to the conduct committed by the account.

In the event of suspicious behavior by an account, or by a natural person holding an account, IPAZIA H.E.I. LTD will place the account and the natural person associated with that account on a list of “clients suspected of violation,” with the specific purpose of monitoring future behavior. The duration of the account or the natural person holding an account on the “clients suspected of violation” list will be at the sole discretion of IPAZIA H.E.I. LTD.

For the purposes of this document, “suspicious behavior” refers to all behaviors that have been adopted without good faith and average diligence pursuant to Article 1176 of the Civil Code.

COPYRIGHT IN CASE OF EVENTS

The Participant acknowledges and agrees that the Event and all related material (including any audio/video recordings, as well as any educational and/or informational material that will be distributed) are the exclusive property of IPAZIA H.E.I. LTD and are, therefore, reserved and protected. The Participant also agrees to:

  • Use materials and equipment provided by IPAZIA H.E.I. LTD with the utmost care and diligence;
  • Comply with the safety and conduct rules established by IPAZIA H.E.I. LTD or any guests;
  • Not make, with any technical support, video and/or audio recordings during the Event.

If the Participant commits even one of the aforementioned violations, IPAZIA H.E.I. LTD will have the right to withdraw and/or destroy the copies, recordings, photographs, and illicit footage, as well as to remove and/or no longer admit the Participant responsible for the aforementioned violations to the event, without prejudice, in any case, to the right to take legal action, including for damages, against the mentioned responsible party.

The Participant releases IPAZIA H.E.I. LTD from civil and criminal liability arising from the incorrect use of materials and equipment provided by IPAZIA H.E.I. LTD or another supplier during the event.

EVENT RECORDING, CONSENT TO USE OF IMAGE, CLASSROOM EXERCISES

The participant declares to have been informed and is therefore aware and agrees that the Event: a) will be videotaped; b) involves the active participation of participants, some of whom will be called upon to interact with teachers and/or speakers.

By signing these conditions, the Participant:

  • a) consents to the videotaping of the Event and the use, by IPAZIA H.E.I. LTD, also for promotional purposes, of their personal image and/or voice and/or interviews conducted with them during and/or in connection with the Event, all through reproduction, with any type of support, or through editing, cuts, and/or modifications, with or without the addition of audio/video supports;
  • b) affirms to be aware that the Breathing, Meditation, and Coaching sessions held during the Event are educational and strategic exercises and are practical exercises, which do not have therapeutic purposes, nor do they want or can replace specific treatments (medical, psychiatric, specialized), obliging themselves, however, if they are undergoing medical and/or psychological treatments, to inform the coach and/or speaker of the ongoing treatments and/or therapies as well as any use of drugs, psychotropic drugs, or substances that may in any way influence the planned practical sessions.

The Participant releases IPAZIA H.E.I. LTD from civil and criminal liability arising from the incorrect use of materials and equipment provided by IPAZIA H.E.I. LTD or another supplier during the event.

The Participant declares to be in good health and is aware that any physical activities that will take place during the event are optional and not mandatory, with the consequence that these activities can be carried out in total autonomy and without any imposition by the organizer.

The Participant releases IPAZIA H.E.I. LTD from civil and criminal liability for any problems or physical damage, or any pathologies, that may be a direct or indirect consequence of the physical activity carried out during the event.

EVENT CONDUCT/CANCELLATION

For logistical and organizational reasons, IPAZIA H.E.I. LTD may modify, entirely autonomously and indisputably, the order of presentation of the speakers, the presence or absence of the speakers, and the topics covered during the event. Any modification of the educational plan, the order of presentation of the speakers, and the presence or absence of the speakers may be made without any prior communication, with the consequence that the Participant cannot initiate any civil actions or request a refund or compensation for damages against the organizer for:

  • the modification of the order of presentation of the speakers;
  • the presence or absence of the speakers;
  • the topics covered during the event.

In the event of force majeure (e.g., natural disasters, public safety issues, failures or malfunctions of the local power grid not attributable to the organizer), the Organizer may interrupt the event after notifying the Participant.

The interruption of the event due to force majeure will oblige the organizer to refund a portion of the ticket price, which will be quantified proportionally, taking into account the hours of the event already held.

In any case, the participant will only be entitled to a partial refund of the ticket, excluding any amounts as compensation for the damage suffered.

The Participant declares to be aware that any interruption of the event due to force majeure will result in a partial refund of the amount paid without the recognition of any amounts as compensation for the damage suffered.

APPLICABLE LAW AND JURISDICTION

These General Terms and Conditions of Sale are governed by and must be interpreted in accordance with the laws of the State of Malta.

The application of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

In the event of disputes regarding the application of this sales contract, you, as the buyer, accept Maltese jurisdiction.

If you are a consumer and have your habitual residence in the European Union, you may benefit from additional protections provided by the mandatory rules of your country of residence.

The European Commission provides a platform for online dispute resolution, which you can access via this link: https://ec.europa.eu/consumers/odr/.

CHANGES TO THE GENERAL TERMS AND CONDITIONS OF SALE

IPAZIA H.E.I. LTD reserves the right to modify the site and these General Terms and Conditions of Sale at any time to offer new products or services or to comply with legal or regulatory provisions.

If any provision of these conditions is deemed invalid, void, or for any reason unenforceable, such condition will not affect the validity and effectiveness of the other provisions.

WAIVER

If you do not comply with these General Terms of Use, resulting in default, our failure to exercise the right to act against you does not constitute a waiver of our right to act for the violation of the obligations you have assumed.

CONTACTS

This site is owned by IPAZIA H.E.I. LTD and is managed by the same IPAZIA H.E.I. LTD. The general terms of use can be consulted on this site and on other sites owned by IPAZIA H.E.I. LTD.

For any inquiries regarding these conditions, you can write to: info@ipazia-hei.com

Date of last update: 12/06/2025